Recover carts and keep buyers posted automatically
Sync your store to WhatsApp and turn order updates into a channel customers actually read – then use the same thread to bring abandoned carts back.
- verified Shopify & WooCommerce sync
- lock Event-driven automation
- how_to_reg Opt-in based
Cart recovered
One tap back to checkout
Store sync
Built in
The channel your customers already use
3.3Bn+
Monthly active users
180
Countries served
100Bn+
Messages sent daily
Free
Replies within 24h of a customer message
WhatsApp platform figures, Q1 2026. Free service replies per Meta’s per-message pricing rules.
The full post-click funnel on one channel
Connect your store once and the notification layer runs without anyone touching it – from abandoned cart through to the review request.
Store sync
Shopify and WooCommerce events trigger messages automatically.
Cart recovery
Timed nudges carrying the cart link and any incentive.
Order notifications
Confirmed, dispatched, out for delivery, delivered.
Catalogues
Browse products and build an order inside the chat.
Where WhatsApp earns its place in your stack
Five flows built around the moments that decide whether an order happens and whether the customer comes back.
Turn an abandoned cart into a conversation
Email recovery fights for attention in a crowded inbox. A WhatsApp nudge lands where the customer is already looking, carries the cart link, and lets them check out in one tap.
- Triggered by store events
- Cart link in the message
- Sequence stops on purchase
Order Updates
Cart recovery flow
Kill your most common support ticket
“Where is my order?” is the single biggest driver of inbound contact for most stores. Automated dispatch and delivery notifications remove the reason to ask at all.
- Confirmed, shipped, delivered
- Courier tracking link included
- Utility rate, not marketing
Order notification run
SendingUtility templates. Replies land in the shared inbox and are free to answer for 24 hours.
Let customers browse without leaving the thread
Send a catalogue of matched products as rich media. Customers pick, ask a question, and build an order in the same conversation they started in.
- Rich media product cards
- Interactive buttons and lists
- Hand off to an agent any time
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Bring buyers back without paying for the click again
A thread that already exists is a standing invitation to reorder. Restock alerts, replenishment reminders and member-only drops all run off the same opted-in list.
- Segment by purchase history
- Back-in-stock alerts
- Suppress non-engagers automatically
Repeat orders by month
- Segmented
- By history
- Automatic
- Restock alerts
- Tracked
- Attribution
Ask for the review once, at the right moment
A single question a few days after delivery, in the thread the customer already knows. Far better response than an email a fortnight later.
- Timed off the delivery event
- One tap to rate
- Low scores route to a human
Post-delivery feedback
Collected inside the chat
How was your order?
Anything we could do better?
See where every enquiry sits
Pre-sales questions, wholesale enquiries and complaints all land on one board. Drag them through stages so nothing waits three days for an answer during a sale week.
- Enquiries, wholesale and complaints in one view
- Assigned per agent
- Stage reminders when something stalls
Enquiry pipeline
This weekTurn one purchase into a habit
Ask for the review, suggest the refill, offer members early access to a sale. All to people who have actually bought from you, on a thread they opted into.
- Segment by purchase history
- Replenishment timing per product
- Member-only early access
Operations for high-volume stores
Whether it’s a hundred orders a day or ten thousand, the notification layer runs unattended.
Shopify & WooCommerce
Native sync for carts, orders and fulfilment events.
Webhooks for custom stacks
Fire any message from your own backend events.
Segmented lists
Build audiences from purchase and engagement history.
Campaign attribution
See which broadcast produced which order.
Support that handles itself
The questions that fill your inbox are the easiest ones to automate.
Order tracking expand_more
Look up an order by number and return the current status with the courier link.
Returns and exchanges expand_more
Walk the customer through your policy and open a return without an agent.
Product questions expand_more
Sizing, materials and care instructions pulled from your catalogue.
Escalate to a human expand_more
Anything about a damaged or missing item routes straight to an agent.
Why teams choose us
Official Business API
Built on the official WhatsApp Business API, so delivery and policy compliance are predictable.
Privacy-first design
Opt-in enforcement, role-based access and audit trails as standard on every plan.
Fits your systems
Google Calendar sync, plus HubSpot, Zoho, Salesforce, Shopify and your own tools via webhooks and a secure API.
Template approval support
Help getting templates approved, and a team that knows your sector.
Which platforms do you integrate with? expand_more
Shopify and WooCommerce sync natively for cart, order and fulfilment events. Anything else connects through webhooks and our API.
Are order updates cheaper than promotions? expand_more
Yes. Meta prices utility templates well below marketing templates – often several times lower. Categorising order notifications correctly as utility is one of the biggest levers on your bill.
Can customers pay inside WhatsApp? expand_more
Customers can browse and build an order in the chat, then complete checkout through your store or payment provider. Talk to us about which payment routes are available in your market.
How do we avoid annoying people? expand_more
Every contact is opt-in with a one-tap opt-out, frequency caps sit on top of broadcasts, and suppressing contacts with no engagement in six months usually improves both cost and quality rating.
How quickly does cart recovery fire? expand_more
You set the delay. Most stores send the first nudge somewhere between 30 minutes and 4 hours after abandonment, then a second the following day if the cart is still open. The sequence stops the moment the order completes.
Can we stop messaging people who never engage? expand_more
Yes, and you should. Per-message pricing makes sending to dead contacts expensive, and low engagement hurts your quality rating. Suppress anyone with no interaction in six months and both improve.
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Explore arrow_forwardReady to recover more carts?
Connect your store and see the cart, order and retention flows running against your own catalogue.