IT Services

Capture briefs and onboard clients without the back-and-forth

Turn inbound enquiries into structured project briefs, answer technical questions from your own docs, and keep implementation clients updated without another status call.

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verified Secure API & webhooks
lock Structured brief capture
how_to_reg Per-practice inboxes

A software team reviewing work together around a laptop

assignment_turned_in

Brief captured

Scope, timeline, budget range

assignment

Brief capture

Built in

Why WhatsApp

The channel your customers already use

3.3Bn+

Monthly active users

180

Countries served

100Bn+

Messages sent daily

Free

Replies within 24h of a customer message

WhatsApp platform figures, Q1 2026. Free service replies per Meta’s per-message pricing rules.

Main features

Less qualifying, more building

Structure the front of your funnel and automate the first line of support, so engineers stay on engineering.

assignment

Brief capture

Scope, timeline and budget range collected up front.

quiz

Docs-backed answers

Technical FAQs answered from your own documentation.

rocket_launch

Onboarding flows

Guided setup, one step at a time, with check-ins.

monitor_heart

Deployment alerts

Releases and incident notices from your pipeline.

Use cases

Five flows across the delivery lifecycle

From the first “can you send me a price” through to production incident notices.

01 · Qualification

A brief that’s ready to quote

Vague enquiries waste both sides’ time. A short structured flow captures scope, budget range and timeline, so the first real conversation starts from something concrete – and routes to the right practice lead.

Same shape every time
Routed by practice
Runs while you sleep

See the flow builder arrow_forward

developer_mode

Solutions Desk

Project brief flow

What are you looking to build, and roughly what timeline?

An internal dashboard, ideally live this quarter.

Noted. A solutions engineer will come back with scoping questions – want to book a call now?

Book a call Send case studies

02 · Intake

Collect the detail you always end up asking for

Tech stack, integration points, user counts and compliance constraints – gathered in the chat rather than across four emails and a call.

Structured fields, not free text
Attachments supported
Lands in your CRM

Compare plans arrow_forward

assignment

Project brief

Collected inside the chat

Current stack

React, Postgres, AWS

Users at launch

50–200

Target date

End of Q3

Send brief

03 · Onboarding

Guided setup that people finish

Break implementation into steps and check in between them. Clients get unstuck at the point they get stuck, not at the next scheduled call.

One step per message
Check-in before the next step
Escalates if a step stalls

Talk to our team arrow_forward

Implementation sequence

1
Kickoff

Welcome message with the plan and who owns what.
2
Access granted

Credentials confirmed and environment verified.
3
First integration live

Guided through the first connection, with a check-in after.
4
Handover

Documentation sent and support routes explained.

04 · Support

Let the docs answer first

Integration steps, API basics, rate limits and known issues resolve themselves from your documentation. Engineers pick up what’s left, with the conversation attached to the ticket.

Answers from your own docs
Opens a ticket with context
Status and incident lookups

Estimate message costs arrow_forward

Template preview

check_circle Approved

Utility template

Deployment {{release_id}} is live in production. Changes: {{summary}} Rolled out: {{timestamp}} Reply here if you see anything unexpected.

View changelog Report an issue

Variables in {{ }} are filled per recipient at send time.

05 · Reporting

Visibility without another standing meeting

Milestone, deployment and incident notifications keep stakeholders informed on a channel they read, so the weekly status call gets shorter or disappears.

Fired from your own pipeline
Per-stakeholder lists
Incident escalation built in

Read our guides arrow_forward

Deployment notifications

Mon

Tue

Wed

Thu

Fri

Webhook
Triggered by: Templated
Every message: Logged
Per stakeholder

06 · Delivery

One board for every engagement

Discovery, build, UAT, live. Client-facing stages on a board both sides can see, so status questions answer themselves before anyone asks.

Per-engagement pipelines
Owner explicit at every stage
Stalled work surfaces early

Compare plans arrow_forward

Engagements

This week

Discovery 7

Build 5

Live 11

07 · Escalation

Incidents reach a human fast

Severity captured up front, on-call notified, and the whole thread attached to the ticket. Clients stop emailing three people hoping one replies.

Severity captured in the flow
On-call routing out of hours
Thread attached to the ticket

Talk to our team arrow_forward

At scale

For agencies and product teams

Wire NotifyWaves into the systems you already run and let the notifications follow your pipeline.

webhook

Webhooks in and out

Fire messages from CI, monitoring or your own app.

key

Secure API access

Scoped keys, per-environment, with audit logging.

groups

Per-practice inboxes

Separate delivery, support and sales conversations.

hub

CRM & ticketing sync

Keep HubSpot, Zoho or your helpdesk in step.

Always on

First-line technical support, automated

Point the assistant at your documentation and it handles the predictable half.

Integration and setup expand_more

Walk through connection steps and configuration from your own docs.

API and rate limits expand_more

Answer questions about endpoints, auth and limits without an engineer.

Status and incidents expand_more

Report current service status and link to the incident timeline.

Escalate to engineering expand_more

Anything unresolved opens a ticket with the full conversation attached.

The NotifyWaves advantage

Why teams choose us

verified

Official Business API

Built on the official WhatsApp Business API, so delivery and policy compliance are predictable.

lock_person

Privacy-first design

Opt-in enforcement, role-based access and audit trails as standard on every plan.

hub

Fits your systems

Google Calendar sync, plus HubSpot, Zoho, Salesforce, Shopify and your own tools via webhooks and a secure API.

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Template approval support

Help getting templates approved, and a team that knows your sector.

FAQ

IT Services questions

Something we haven’t covered? Our team knows this sector.

Can we trigger messages from our own systems? expand_more

Yes – that’s the common pattern. Post an event to the API or fire a webhook and the matching approved template goes out.

Does the assistant only use our documentation? expand_more

You control the source material. It answers from content your team supplies and approves, and escalates anything it can’t cover.

Is it suitable for incident comms? expand_more

For notifying stakeholders that something is happening and linking to your status page, yes. Keep the incident detail itself in your own tooling.

How do we separate sales from support? expand_more

Separate team inboxes with their own assignment rules, all on one business number.

Can we self-host or keep data in region? expand_more

The platform is hosted, but you control what flows through it. Most teams keep the system of record in their own infrastructure and use WhatsApp for notification and light interaction – talk to us about your specific residency requirements.

Does it fit an existing on-call rota? expand_more

Yes. Route by time of day and severity, and fire a webhook into PagerDuty, Opsgenie or your own scheduler so the rota stays where your engineers already look.

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