Restaurants

Take bookings and orders in the chat

Reservations, digital menus and delivery orders handled in WhatsApp – without a member of staff tied to the phone through service.

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verified Table reservations
lock Menus on request
how_to_reg Order taking

A warmly lit restaurant dining room with guests at tables

restaurant_menu

Table held

Booked while you were on the floor

event_available

Reservations

Built in

Why WhatsApp

The channel your customers already use

3.3Bn+

Monthly active users

180

Countries served

100Bn+

Messages sent daily

Free

Replies within 24h of a customer message

WhatsApp platform figures, Q1 2026. Free service replies per Meta’s per-message pricing rules.

Main features

Front of house, without the phone

Service is your busiest hour and the hour most people call. Let the booking flow handle it.

event_available

Reservations

Availability checked and the table held instantly.

menu_book

Digital menus

Your current menu, sent on request – no reprints.

delivery_dining

Delivery orders

Take the order in the thread and confirm it.

loyalty

Quiet-night offers

Fill Tuesdays with a targeted message to regulars.

Use cases

Five flows for a full dining room

Booking, menus, orders and the follow-up that brings guests back.

01 · Reservations

Take bookings while your team is on the floor

Nobody can answer the phone at eight o’clock on a Friday. The booking flow checks availability, holds the table and offers the menu – all without interrupting service.

Covers and time captured
Table held instantly
Menu offered alongside

See the flow builder arrow_forward

restaurant

Front of House

Reservation flow

How many people, and what time were you thinking?

Four, around 8pm on Friday.

Friday 8pm for four is available. Shall I hold it? I can send the menu too.

Confirm booking See the menu

02 · No-shows

Protect the covers you’ve already booked

A confirmation the day before with a one-tap cancel turns a silent no-show into a table you can still sell. The released slot can be offered straight to someone else.

Automatic day-before confirmation
One tap to cancel
Released tables offered onward

Estimate message costs arrow_forward

Template preview

check_circle Approved

Utility template

Hello {{guest_name}}, We’re looking forward to seeing you tomorrow at {{time}} for {{covers}}. Still coming? Tap below – it helps us hold the right table.

Confirm booking Cancel

Variables in {{ }} are filled per recipient at send time.

03 · Menus

Send the menu that’s actually on tonight

Menus change constantly. Sending the current one as a message beats reprinting, and beats hoping someone finds the right PDF on your website.

Always the current menu
Dietary and allergen info
Specials called out

Compare plans arrow_forward

Tonight’s menu

grid_view

soup_kitchen

Small plates

6 dishes · from ₹280

dinner_dining

Mains

8 dishes · from ₹520

local_bar

Cocktails

New list

icecream

Desserts

4 dishes

Book a table arrow_forward

04 · Delivery

Orders taken in the conversation

Customers browse, choose and confirm without downloading anything. Kitchen gets a clean order; the customer gets a confirmation and a ready-for-collection message.

Order built in the thread
Confirmation and timing
Ready or on-the-way updates

Talk to our team arrow_forward

assignment

Delivery order

Collected inside the chat

Delivery address

Flat 4, 22 Elm Road

Order

2 × Mains, 1 × Dessert

Notes for the kitchen

No chilli

Place order

05 · Regulars

Fill the quiet nights

A targeted message to guests who’ve dined on a weekday before does more for a slow Tuesday than a discount posted publicly to everyone.

Segment by visit history
Per-location lists
Opt-out on every message

Read our guides arrow_forward

Covers by weekday

Mon

Tue

Wed

Thu

Fri

Targeted
By visit history: Per site
Own lists: Tracked
Bookings driven

06 · Promotions

Fill the tables you need to fill

A midweek offer to guests who’ve dined on a weekday before beats a discount posted publicly to everyone – and costs less to send.

Segment by visit day and party size
Per-location lists
Bookings attributed to the send

Estimate a campaign arrow_forward

Midweek offer

Sending

send Sent

2,180

done_all Read

1,946

touch_app Tapped ‘Book’

412

event_available Tables booked

168

Sent only to guests with a previous weekday visit.

07 · Kitchen & floor

Orders that arrive clean

Structured orders instead of a voice note the kitchen has to decode. Allergy notes, table number and timing captured the same way every time.

Structured order capture
Allergy and preference notes
Confirmation with a timing estimate

Talk to our team arrow_forward

A chef plating a dish in a restaurant kitchen

At scale

For groups and multiple sites

Run each location’s bookings separately while promoting the brand as a whole.

storefront

Per-location inboxes

Each restaurant answers its own guests.

schedule

Site-specific hours

Service times and holidays set per venue.

segment

Segmented offers

Target by location and visit history.

insights

Booking reporting

Covers, cancellations and no-show rates.

Always on

The questions guests always ask

Opening hours and dietary questions do not need a person.

Hours and location expand_more

Service times, address and parking, at any hour.

Menu and dietary options expand_more

Vegetarian, vegan and allergen information from your current menu.

Booking changes expand_more

Move, resize or cancel a reservation without calling.

Escalate to the manager expand_more

Large parties and private events route to a human.

The NotifyWaves advantage

Why teams choose us

verified

Official Business API

Built on the official WhatsApp Business API, so delivery and policy compliance are predictable.

lock_person

Privacy-first design

Opt-in enforcement, role-based access and audit trails as standard on every plan.

hub

Fits your systems

Google Calendar sync, plus HubSpot, Zoho, Salesforce, Shopify and your own tools via webhooks and a secure API.

support_agent

Template approval support

Help getting templates approved, and a team that knows your sector.

FAQ

Restaurants questions

Something we haven’t covered? Our team knows this sector.

Does this replace our booking system? expand_more

It sits in front of it. Availability comes from your existing system via webhooks, and the conversation handles the interaction.

Can each restaurant in the group answer separately? expand_more

Yes – per-location inboxes with their own hours, menus and offer lists, all under one brand.

What about allergen information? expand_more

The assistant answers from your current menu content. For anything it isn’t certain about, it routes the guest to a member of staff rather than guessing.

Are confirmation messages expensive? expand_more

Booking confirmations are utility templates, priced well below marketing messages. A day-before confirmation typically pays for itself on the first recovered no-show.

Can guests order without downloading anything? expand_more

Yes – the whole order happens in WhatsApp, which almost every guest already has. Nothing to install and nothing to sign up for.

How do we stop double-booking a table? expand_more

Availability comes from your existing booking system through webhooks, so the conversation always reflects the live diary rather than a stale copy.

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