Bring footfall in with messages that land
Promote in-store offers, answer stock questions before someone makes the trip, and keep click-and-collect customers informed.
- verified Store promotions
- lock Stock enquiries
- how_to_reg Collection updates
Item held
Reserved until 6pm
Offer broadcasts
Built in
The channel your customers already use
3.3Bn+
Monthly active users
180
Countries served
100Bn+
Messages sent daily
Free
Replies within 24h of a customer message
WhatsApp platform figures, Q1 2026. Free service replies per Meta’s per-message pricing rules.
Close the gap between phone and shop floor
A wasted trip loses a customer. Confirming stock before they travel turns a maybe into a sale.
Offer broadcasts
Segmented promotions that arrive in time to act on.
Stock enquiries
Check availability by store and hold the item.
Click & collect
Ready and reminder notices, no chasing calls.
Loyalty messages
Rewards and member-only access to sales.
Five flows for stores with real footfall
Stock, promotions, collection and the loyalty layer over the top.
Confirm stock before the trip
Customers ask about an item and size, get a real answer, and can have it held. The visit converts because the product is definitely there when they arrive.
- Availability by store
- Item held for a window
- Alternative stores suggested
Store Team
Stock enquiry
Reach people in time to act
A weekend promotion broadcast to a segmented list arrives while there’s still a weekend left – unlike a printed flyer or an email that lands on Monday.
- Segmented by store and history
- Scheduled ahead of the weekend
- Click and footfall reporting
Weekend promotion
SendingSegmented by nearest store and previous purchase category.
Stop the “has it arrived yet” calls
Ready-for-collection and reminder messages remove the most common reason customers ring the store, and cut the number of uncollected orders sitting behind the counter.
- Ready notice on arrival
- Reminder before the deadline
- Extension in one tap
Template preview
check_circle ApprovedUtility template
Hi {{customer_name}}, Your order {{order_id}} is ready to collect at {{store_name}}. We’ll hold it until {{hold_date}} – show this message at the counter.
Variables in {{ }} are filled per recipient at send time.
Send the range before they visit
A catalogue of what’s in stock at their nearest store, so customers arrive knowing what they want rather than browsing and leaving.
- Filtered to their store
- Photos and prices
- Reply to reserve
In stock nearby
grid_viewTan boots
Sizes 40–44
Wool coat
3 colours
Leather strap
In stock
Weekend bag
2 left
Give members a reason to come back
Points balances, member-only early access and birthday offers, sent to the people who’ve actually shopped with you rather than a bought list.
- Points and reward balances
- Member-only early access
- Per-store member lists
Footfall after broadcast
- Per store
- Segmented
- Scheduled
- Ahead of peak
- Redeemed
- Tracked in store
Take the request before they arrive
Size, colour, store and collection window captured in the chat, so the item is waiting on the counter rather than being hunted for while the customer stands there.
- Structured reservation request
- Store and window chosen
- Confirmation with a hold deadline
Reserve an item
Collected inside the chat
Item
Size
Collect from
Give the shop floor a way to answer
Staff pick up WhatsApp enquiries between customers from the shared inbox, with quick replies for the questions that come up twenty times a day.
- Per-store inbox
- Unlimited quick replies
- Escalates to the manager
For chains and franchise networks
Each store answers its own customers under one brand.
Per-store inboxes
Local staff handle local enquiries.
Store-specific hours
Opening times and holidays set per site.
POS & inventory sync
Live stock answers via webhooks.
Campaign reporting
Sends, redemptions and footfall per store.
Answer before they arrive
Hours, stock and returns, without tying up a colleague.
Store hours and location expand_more
Opening times, address, parking and accessibility.
Stock availability expand_more
Whether an item and size is in a given store.
Returns and exchanges expand_more
Your policy, the window and what to bring.
Escalate to the store expand_more
Complaints and special orders go to a colleague.
Why teams choose us
Official Business API
Built on the official WhatsApp Business API, so delivery and policy compliance are predictable.
Privacy-first design
Opt-in enforcement, role-based access and audit trails as standard on every plan.
Fits your systems
Google Calendar sync, plus HubSpot, Zoho, Salesforce, Shopify and your own tools via webhooks and a secure API.
Template approval support
Help getting templates approved, and a team that knows your sector.
How does the stock answer stay accurate? expand_more
It reads from your POS or inventory system through webhooks, so the answer reflects live stock rather than a nightly export.
Can each store run its own promotions? expand_more
Yes. Store-level lists and inboxes mean a branch can promote locally while group campaigns run in parallel.
Are promotional broadcasts expensive? expand_more
Marketing templates are Meta’s most expensive category, so segmentation matters. Sending to 2,000 relevant contacts usually beats 12,000 indiscriminate ones on both cost and quality rating.
Do we need a separate number per store? expand_more
No. One business number serves the whole network, with routing by store and per-store team inboxes.
How long can we hold a reserved item? expand_more
You set the window per store – most set it to end of trading the same day. The customer gets a reminder before it expires, so the stock goes back on the shelf rather than sitting behind the counter.
Do staff need a separate app? expand_more
No. Everything runs in the shared inbox in a browser, so a tablet behind the counter is enough. Roles can be limited to inbox-only for shop-floor staff.
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Admissions, fee reminders and student support.
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Registration, tickets and attendance.
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Lead routing, renewals and payment reminders.
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Trial conversion, schedules and renewals.
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Appointments, reminders and 24/7 patient support.
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Screening, scheduling and internal comms.
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Brief capture, onboarding and deployment alerts.
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Listings, viewings and a visible pipeline.
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Reservations, menus and delivery orders.
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Onboarding, billing notices and retention.
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Confirmations, gap-filling and rebooking.
Explore arrow_forwardReady to bring more footfall in?
See stock checks, promotions and click-and-collect running across your stores.